DELIVERING THE OUTDOORS
Dock High provides warehousing, order fulfillment, and tailored support services exclusively to outdoor lifestyle brands. We handle all your logistics and information management needs so you can operate with greater accuracy, efficiency, and control.
STRENGTHS & BENEFITS
SPEED Same day turn-times for e-commerce retail and same day/next day turn-times for wholesale orders. Inbound shipments are stocked and available to ship next day.
KPI REPORTING Monthly KPI report cards track current and historical performance for all Dock High performance commitments. KPI results are transparent and measured against industry benchmarks.
ROUTING COMPLIANCE In-depth knowledge of routing guide compliance requirements of US outdoor retailers including UCC128 label generation and EDI support. We are accountable for rare chargeback occurrences.
PROACTIVE COMMUNICATION Brief weekly check-in meetings to review KPI results, address service questions, and plan for upcoming activity keep things moving smoothly.
INVENTORY We keep our system inventory accurate and reliable with daily inventory cycle counts and triggered counts when items reach low levels. Daily or weekly system-to-system syncs ensure that your system inventory matches ours.
SEASONALITY Ability to scale up rapidly to meet seasonal sales cycles, your brand’s rapid growth, and similar urgent response needs.
RESPONSIVE More than 99% of orders are received and processed without the need for phone calls and emails. But we understand that some circumstances require fast, personalized attention. Our brand managers are always available to respond to urgent needs.
RELIABILITY A few highlights:
- Consistently meet pick/pack/ship accuracy benchmark of 99.7%
- Inventory accuracy of outbound fill-rate exceeds 99.8%
- Inbound and outbound turn-times meet service commitments 95% of the time
- Simple, detailed billing statements mean no surprise charges
OUR INTANGIBLES ARE THE DIFFERENCE
DOCK HIGH STANDS APART AMONG 3PLS
Along with getting the job done right, here are a few unclassifiable extras you can expect when working with us.
- Personal attention
- Laughter and levity
- Socializing–because that’s what friends do
- Random acts of hilarity
- Enthusiastic high-fives
- Friendly customer service
- Unbridled enthusiasm
- Can-do attitude
- Refreshing lack of B.S.
- Raising a glass together to a job well done