We provide warehousing, order fulfillment and tailored support services exclusively to outdoor lifestyle brands.
Dock High’s Mission is simple: To Operate Big, Stay Small and Live our Values. Operating Big means our operations has structure and is process driven. Staying Small means our relationships, internally and externally, are personal and vested. Living our Values does not mean we expect perfection in living our values but we do require buy-in and personal commitment from every member of our team.
Our boutique size is a major advantage. We’re mighty enough to handle big jobs, yet small enough to remain nimble and responsive while still providing the personalized service that is our trademark. We are ideally suited to partnering with brands generating $10-$40 million in annual revenue.
Since Dock High partners only with outdoor lifestyle brands, we are experts in the industry. But we’re more than just knowledgeable, we’re also passionate. We understand your customers because we are your customers—outdoor enthusiasts inspired by nature who are proud to be part of this vibrant and dynamic industry.
We specialize in the intangibles: fostering lasting relationships, understanding your business goals and needs, finding creative ways to improve your bottom line, and building camaraderie and a shared sense of purpose among our clients, employees, and vendors.
We carefully vet all potential clients to ensure we’re a good fit, and we think you should be equally choosy when selecting your logistics provider. Our niche focus is an advantage provided we share certain traits with our clients. The primary requirements are that you are an outdoor brand, that your internal system can send outbound orders electronically using XML or CSV files, and that your leadership is committed to a vested relationship with Dock High as your 3PL, among others.
Our Personal Best, Team Sport, Working with Purpose and Be Real. We hire, fire, reward and recognize individuals based on their alignment with these values. Below are examples of behaviors and company norms that express each value.
Personal Best is about individual accountability and high standards. We expect our employees to track their performance, commit to the ‘highest and best use’ of time, and engage and invest in relationships with Dock High.
Logistics is a Team Sport! Achieving company goals and personal happiness require building trust and putting the needs of the group above self. We value co-workers that are a positive force in attitude and energy and we strive to put the same out to others.
In a warehouse environment, team members can easily be separated into those that work with focused attention and those that drift from task to task. We seek, hire and reward the former and respectfully separate from the later.
We value authenticity and sincerity. At Dock High, we engage with others with respect. We speak up when it’s the right thing to do; proactively resolving personal differences.
SMALL TEAM, BIG SERVICE
Our small size and agility allows us to provide the personalized attention you deserve. We don’t just work with you, we join forces.
Dock High was created in 2010 by logistics industry veterans passionate about the outdoor industry. One of the first things you’ll notice about us is that we love what we do. The smiles you see on our faces are there for a reason.
Dock High’s management team has more than 30 years of diverse collective experience with logistics, warehouse operations, order fulfillment, and related technology. We have worked together for many years and complement each other’s skills and strengths—all to the benefit of our clients.
We consider community building within our company to be mission critical. Our philosophy for maintaining a happy and healthy work environment is simple and effective: Bring positive, driven people together with smart process management, equip them with knowledge and resources, and then empower them to use their personal judgment to solve problems and improve processes. This in turn creates a better experience for our clients and business partners.
GENERAL MANAGER “EL JEFE”
AREA MANAGER RECEIVING &
PICK, PACK, SHIP
HUMAN RESOURCES MANAGER
CLIENT RELATIONS MANAGER
ROUTING COMPLIANCE SUPERVISOR
OPERATIONS SUPERVISOR &IT SYSTEMS
OPERATIONS MANAGER & INVENTORY CONTROL