Operational Logistics, Built to Perform
Dock High delivers end-to-end logistics services for businesses that value accuracy, speed, and disciplined execution—built to perform reliably at scale.
Fast, accurate pick-and-pack fulfillment for e-commerce and wholesale orders.
- Specializing in Household goods, Outdoor goods, Apparel and Footwear
- Unit-level pick-and-pack fulfillment for DTC and wholesale orders.
- Barcode-driven picking for accuracy and traceability
- Single-order, batch, and wave picking strategies
- Multi-carton and split shipment handling
- Custom packing instructions by SKU or order type
- Same-day shipping for qualifying orders
- Quality checks at pack-out to prevent mis-ships and/or chargebacks.
- Real-time order status and shipment confirmation
High-velocity cross-dock operations that reduce storage time and speed delivery.
- Industry focus: apparel, footwear, food & beverage, consumer packaged goods (CPG), electronics, furniture, household goods, home improvement products, metals, building materials, seasonal and promotional items
- Reverse Logistics programs
- Direct inbound-to-outbound processing with minimal or no storage
- SKU-level, PO-level, and pallet-level cross-docking
- Consolidation and deconsolidation services
- Time-sensitive freight handling and scheduled outbound execution
- Reduced dwell time and storage costs
- Ideal for retail launches, promotions, and flow-through freight
- Integration with outbound transportation planning
- Exception handling and visibility throughout the process
Efficient container transloading from port to warehouse or outbound freight.
- Full pallet TL for Metals, bundled wood products and Home Improvement materials.
- Product that is clamped or on slip sheets.
- Container unloading from ports or inland facilities
- Floor-loaded and palletized container handling
- Transfer to domestic trailers, rail, or warehouse storage
- Load optimization for outbound freight efficiency
- Damage inspection and exception reporting
- Coordination with drayage and linehaul partners
Integrated e-commerce, B2B, and retail fulfillment with EDI and routing-guide compliance.
- Unified fulfillment for DTC, wholesale, and retail channels
- EDI order processing and retailer compliance
- Routing guide adherence and ASN execution
- Channel-specific SLAs and cutoff times
- Shared inventory across multiple sales channels
- Support for Shopify, marketplaces, ERPs, and EDI feeds
- Scalable workflows to support business growth
Streamlined returns and reverse logistics to maximize inventory recovery.
- Consumer and wholesale returns processing
- Full pallets or individual cartons
- SKU-level inspection, grading, and disposition
- RTS, refurbish, or quarantine workflows
- Returns data capture and reporting
- Support for exchanges and replacements
- Inventory reconciliation post-return
- Designed to protect resale value and brand experience
Scalable kitting, bundling, and co-pack solutions for retail and DTC distribution.
- Custom kitting and bundle assembly
- Promotional and retail-ready kits
- Subscription box and launch kit assembly
- Repackaging, relabeling, and insert placement
- Branded packaging and marketing materials
- Seasonal and project-based labor scaling
- Quality checks and kit verification
Optimized LTL, LCL, intermodal, and drayage freight management services.
- LTL, LCL, intermodal, and drayage coordination
- Carrier selection and rate optimization
- Shipment scheduling and appointment management
- Port drayage coordination
- Freight visibility and tracking.
- Exception management and issue resolution
- Integration with fulfillment and warehouse workflows
Certified food-grade warehousing with strict safety and compliance standards.
- Certified food-grade storage environments
- Clean, compliant warehousing conditions
- Lot tracking and FIFO inventory controls
- Segregation from non-food products
- Food safety compliance and documentation
- Ideal for packaged food and consumables
- Full inventory traceability and reporting
Proactive inventory management and cycle counting programs that maintain high accuracy and stock integrity.
- Structured inventory control programs
- ABC-based cycle counting strategies
- Root-cause analysis for inventory discrepancies
- Bin audits and location accuracy checks
- Controlled inventory adjustments and approvals
- Ongoing accuracy reporting and KPIs
- Designed for high-SKU, fast-moving environments
Retail-ready labeling, ticketing, and packaging services to meet routing-guide and compliance requirements.
- UPC, GS1, and retailer-specific labeling
- Ticketing, poly-bagging, and packaging prep
- Routing guide and retailer compliance execution
- Carton labeling and palletization
- Rework and relabeling to resolve compliance issues
- Support for big-box and specialty retailers
- Reduction of chargebacks and compliance penalties
Seamless integration with e-commerce platforms, ERPs, EDI, and marketplaces to ensure reliable order flow.
- Integration with e-commerce platforms and ERPS
- EDI and API-based order intake
- Automated order routing and status updates
- Inventory synchronization across systems
- Exception handling and resolution workflows
- Designed for scalability and operational reliability
Amazon FBM and Seller Fulfilled Prime fulfillment with strict SLA, labeling, and performance controls.
- Amazon FBM and Seller Fulfilled Prime order processing
- SLA-driven fulfillment and cutoff compliance
- Amazon-compliant labeling and packing
- Inventory visibility and reconciliation
- Support for Prime performance metrics
- Designed for brands with strict service expectations
RELIABILITY A few highlights:
- Consistently meet pick/pack/ship accuracy benchmark of 99.7%
- Inventory accuracy of outbound fill-rate exceeds 99.8%
- Inbound and outbound turn-times meet service commitments 95% of the time
- Simple, detailed billing statements mean no surprise charges
RETURNS PROCESSING
Dock High’s Returns Processing is all about quick turnarounds that keep your customers happy. Our automated RA order transmissions, including inspection and disposition codes, keep your reverse logistics costs low, saving you money. RAs are processed quickly using data automation, eliminating the need for manual communication that slows down processing, and increases your costs. Further, we maximize product recovery rates by incorporating re-packaging, re-tagging, and simple repair/refurbish processes into your RA processing program.
VALUE-ADD SERVICES
We provide cost effective value-add services for labeling, re-packaging, kitting, and assembly. This includes piece pricing for re-occurring value-add work, including routing compliance. This allows you to know your costs up front so you can pass value-add expenses on to your customers or manufacturers for re-work projects as necessary.
Our Onboarding Process
Choosing the right third party logistics provider for your business is a major decision. Since we focus on forming long-term relationships, we are discerning about who we work with, and expect the same of our clients. It’s worth taking the time to ensure we’re a good fit for each other, and this can take several weeks and multiple conversations. Below is an overview of our process for forming and sustaining a successful and enjoyable business relationship.
Discussion
It begins with a conversation. Or several. This part is critical. We must understand your business needs in order to match our capacities with your logistics requirements, facilities, systems, and goals. Cultural fit is equally important, and these discussions are also a great way to get to know each other. Expect these meetings to be lively and fun!
Discovery
Once we determine we’re a good fit, we dive deeper into details. We’ll cover program launch timing, systems integration, order processing volumes, SKU count and product organization, inbound and outbound order types and compositions, inventory management, seasonality, value-add services, order turnaround times and schedules, KPI reporting, activity visibility, communication, and growth projections.
Draft A Plan
Now we’re moving! Working with your brand leadership, we draft a plan for short-term action items and long-term strategy. And while having a road map is essential, we can still improvise when necessary. Our plans are flexible enough to accommodate the kind of changes inevitable in our dynamic industry.
Agreement
Partner, we have a deal! Our agreements are detailed and comprehensive so there are no surprises down the road. Our aim is to keep pricing and service guidelines simple and transparent while addressing your unique needs. Welcome to Dock High! Now let’s get to work.
Scheduling
Scheduling is about configuring our systems to work together. During this stage we also finalize service details relating to day-to-day communication, discuss order processing turn-time schedules, inbound compliance, inventory management processes, report design, and the billing process. All of this helps us work toward a launch date.
Launch
A smooth launch reduces stress and saves you money. We dedicate extra resources to your program for the first three months following launch to tie up programming loose ends and make necessary support adjustments. This gives you confidence in our process so you can focus your attention on developing and delivering great products.
Onward
Now that we’re up and running, it doesn’t mean we won’t talk. In fact, maintaining regular communication at the management level is a key to our success. We do this through brief weekly calls in which we discuss performance, share ideas for improvements and solve minor challenges before they can grow into major issues.