• Inspiring trust through personal

    CONNECTIONS

    In choosing the right logistics partner, company culture matters. We’re friendly, flexible, and focused on your success.

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  • We understand your need for

    SEASONAL SCALABILITY

    We’re set up to meet your seasonal sales needs and other demand surges, so you can respond quickly to customers and grow your business.

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  • Depend on us for rock-solid

    RELIABLITY

    When it comes to your logistics needs, dependability is essential. Our consistent, responsive fulfillment services will help your outdoor brand thrive.

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  • We're a key part of your

    IT DEPARTMENT

    We're much more than your warehouse. At our core, we are an information technology and data management company. Dock High delivers value by efficiently exchanging, managing, and using information.

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DELIVERING THE OUTDOORS

Dock High provides warehousing, order fulfillment, and tailored support services exclusively to outdoor lifestyle brands. We handle all your logistics and information management needs so you can operate with greater accuracy, efficiency, and control.

STRENGTHS & BENEFITS

Speed
SPEED Same day turn-times for e-commerce retail and same day/next day turn-times for wholesale orders. Inbound shipments are stocked and available to ship next day.
KPI Reporting
KPI REPORTING Weekly KPI report cards track current and historical performance for all Dock High performance commitments. KPI results are transparent and measured against industry benchmarks.
Routing Compliance
ROUTING COMPLIANCE In-depth knowledge of routing guide compliance requirements of US outdoor retailers including UCC128 label generation and EDI support. We are accountable for rare chargeback occurrences.
Proactive Communication
PROACTIVE COMMUNICATION Brief weekly check-in meetings to review KPI results, address service questions, and plan for upcoming activity keep things moving smoothly.
Inventory
INVENTORY We keep our system inventory accurate and reliable with daily inventory cycle counts and triggered counts when items reach low levels. Daily or weekly system-to-system syncs ensure that your system inventory matches ours.
Seasonality
SEASONALITY Ability to scale up rapidly to meet seasonal sales cycles, your brand’s rapid growth, and similar urgent response needs.
Responsive
RESPONSIVE More than 99% of orders are received and processed without the need for phone calls and emails. But we understand that some circumstances require fast, personalized attention. Our brand managers are always available to respond to urgent needs.
Reliability

RELIABILITY A few highlights:

  • Consistently meet pick/pack/ship accuracy benchmark of 99.7%
  • Inventory accuracy of outbound fill-rate exceeds 99.8%
  • Inbound and outbound turn-times meet service commitments 95% of the time
  • Simple, detailed billing statements mean no surprise charges

WE’RE PROUD OF OUR RELATIONSHIPS

Our clients are the best testament to how we operate. Here’s what a few of them have to say.

OUR INTANGIBLES ARE THE DIFFERENCE

DOCK HIGH STANDS APART AMONG 3PLS

Along with getting the job done right, here are a few unclassifiable extras you can expect when working with us.

  • Personal attention
  • Laughter and levity
  • Camaraderie
  • Socializing–because that’s what friends do
  • Dedication
  • Random acts of hilarity
  • Enthusiastic high-fives
  • Friendly customer service
  • Unbridled enthusiasm
  • Can-do attitude
  • Refreshing lack of B.S.
  • Raising a glass together to a job well done